Privacy Policy
At Nigarish, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website (https://nigaarish.com/) or place an order.
Information We Collect
Personal Information:
When you place an order, register on our website, or contact us, we may collect personal details such as your name, email address, shipping address, phone number, and payment information.
Usage Data:
Our website automatically collects non-personal information such as browser type, operating system, pages visited, and other analytics data. This information is collected through cookies and similar tracking technologies to help us improve our services.
How We Use Your Information
- Order Processing: To process and fulfill your orders, including sending you order confirmations and updates.
- Communication: To respond to your inquiries and to send you notifications about new products, promotions, or updates, provided you have opted in to receive such information.
- Customer Support: To offer assistance and enhance your overall shopping experience.
- Analytics & Improvement: To analyze website usage and improve our products, services, and user experience.
Data Sharing and Disclosure
- Third-Party Service Providers: We may share your information with trusted third-party providers (such as payment processors and shipping partners) solely to process your orders and deliver our services.
- Legal Requirements: We may disclose your information if required by law or if necessary to comply with legal processes, protect our rights, or respond to a government request.
Data Security
- We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Your personal information is stored securely and is accessible only by authorized personnel.
Your Rights
- Access and Correction: You have the right to access, correct, or update your personal information.
- Opt-Out: You may opt-out of receiving promotional communications at any time.
- Deletion: You can request that we delete your personal data, subject to our retention policies and any legal obligations.
Cookies and Tracking Technologies
- Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect data about website usage. You can control or disable cookies through your browser settings, though this may impact certain functionalities of our site.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our customer support team via email, or reach out to us on Instagram or WhatsApp. You may also call us directly on our contact number provided on the website.
Return and Refund Policy
Eligibility for Returns and Refunds
· Customized & Personalized Items:
Products that are personalized or customized (including handwritten notes, custom messages, or any other modifications) are non-returnable unless they arrive damaged or defective.
· Non-Customized Items:
Items that are not personalized can be returned if they are in their original, unused condition with all original packaging intact.
Please Note: For non-customized items returned due to a change of mind or any reason other than damage/defect, the delivery charges for returning the item will be borne by the customer.
Return requests must be initiated within 7 days of receiving your order.
· Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately so we can arrange for a replacement or refund without any return shipping charges.
How to Initiate a Return
1. Contact Us:
Reach out to our customer support team via email, Instagram, or WhatsApp within 7 days of delivery. Please include your order number, product details, and photos (if applicable) to help us assess your claim.
2. Return Authorization:
Once your request is reviewed, we will provide you with a return authorization along with further instructions. Please note that without this authorization, we cannot process your return.
3. Shipping the Return:
Package the item securely in its original packaging and send it back to us. If the return is for a non-customized item (and not due to our error), the customer is responsible for the return shipping charges. Retain proof of postage as you may need to provide it for the refund process.
Refund Process
· Inspection:
Upon receipt of the returned item, it will be inspected to ensure it meets our return criteria.
· Refund Approval:
If approved, the refund will be processed to your original method of payment.
· Processing Time:
Refunds are typically processed within 7-10 business days from the date of approval.
· Non-Refundable Charges:
Please note that original shipping and handling charges are non-refundable unless the return is due to a mistake on our part.
Additional Information
· Promotional or Bundle Offers:
Items purchased as part of a promotion or bundle may be subject to different return conditions, as communicated at the time of purchase.
· Need Assistance?
If you have any questions or need further assistance with your return or refund, please do not hesitate to contact our customer support team via email, Instagram, or WhatsApp.