FAQs

FAQs

1. What is Nigarish?
Nigarish is a creative brand specializing in handcrafted, customizable notebooks, greeting cards, and other paper products. Every item is thoughtfully designed with a focus on artistry and quality.

2. What products do you offer?
We offer a wide range of products including:

• Handcrafted Notebooks: Customizable notebooks available in various designs such as Urdu quoted, English quoted, anime, embroidered, and more.
• Tote Bags: A separate category featuring stylish and durable tote bags.
• Frames & Handwritten Notes: Beautifully crafted frames paired with personalized handwritten notes for a unique touch.
• Envelopes: Exquisitely designed envelopes, including options for handwritten envelopes.
• Greeting Cards: Unique greeting cards featuring thoughtful illustrations and heartfelt messages.

3. How can I place an order?
Simply browse our website, select your desired products, and add them to your cart. Once you’re ready, proceed to checkout and complete the secure payment process.

4. Do you offer customization?
Yes, many of our products can be personalized. You can add custom messages or modify designs to better suit your style.

5. How do I request a customization?
You can request customization directly through our website or by reaching out via Instagram or WhatsApp. Just share your product details along with your customization instructions, and we’ll take care of the rest.

6. How much extra do I need to pay for customization?
The additional fee for customization varies depending on the product and the type of alteration requested. For instance, if you opt for a quote customization, an extra 200 rupees will be added to the usual price.

7. What payment methods are accepted?
We accept major credit/debit cards as well as local payment options. Detailed payment information is available during checkout.

8. How do I track my order?
Once your order is confirmed and shipped, you will receive an email with tracking details so you can monitor your package until delivery.

9. What is your return policy?
Please refer to our Refund Policy page for detailed information on returns and exchanges. If you have any questions, feel free to contact our customer support.

10. Do you offer international delivery?
Yes, we offer international delivery for all orders. Please note that orders must be placed at least 20 days prior to the desired delivery date to ensure smooth processing and shipment.

11. Do you offer urgent deliveries?
We offer urgent delivery options for small orders:

• Karachi: Same-day delivery is available.
• Lahore & Islamabad: Orders can be delivered within one to two days on urgent notice.
  Please be aware that urgent deliveries incur higher shipping charges.

12. Do you customize the black notebooks with white pages?
Yes, we do offer customization for black notebooks. If you prefer them with white pages or have any specific customization requests, please contact us via Instagram or WhatsApp to discuss your options.

13. Black notebooks are completely black – how do I write on them?
For our completely black notebooks, we provide a complimentary white gel pen to ensure you can write on them effortlessly. If you need an extra pen, it is also available for purchase separately on our website.

14. Do you offer bulk orders or corporate orders?
Absolutely! We do offer bulk products and corporate orders. In fact, we have successfully catered to corporate clients and have worked with notable brands such as GulAhmed, Khaadi, Folia Gifts, and more. Please contact us directly for details on bulk pricing and customization options tailored for your business needs.